Though they were up and running,the management faced several severe drawbacks with this approach. Primarily they found that there was a,
- Delayed flow of information across the systems,
- Islands of information, that had to be bridged frequently and manually, across the enterprise.
- Extensive cross-training requirements
- High Maintenance costs
- Unpredictable asynchronous infrastructure demands for the different systems
- Inefficiencies arising out of an disjointed operations
As their internet customers and walk-in customers were serviced by different front-office applications from different vendors, there was no mechanism by which an investor could be a single entity in their enterprise. Neither the branch dealer nor the investor could get a combined view of his transactions or holdings online. This was making the now tech- savvy investor very difficult to please. What Karvy needed urgently was a system that would integrate all their channels of servicing in a seamless fashion.
